Procedure
DI Experts first drew up a detailed program plan with clearly defined tasks, responsibilities and schedules. As part of a comprehensive IT health check, existing systems and processes were examined for weaknesses, while the introduction of CRM and ERP systems was prepared at the same time. At the same time, DI Experts developed targeted training documents and reporting tools for the sales team, designed an omnichannel calendar including a training concept, defined a tender basis with evaluation tools for purchasing and provided contract templates for the legal handover.