Why a strong hypercare phase is necessary

Immediately after the go-live, systems run under real conditions. Employees start to use the new system in everyday processes - and unforeseen issues, minor errors or missing interfaces become apparent. If there is no targeted support setup at this point, there is a risk of frustration, work interruptions or damage to the company's image.

A professional hypercare phase addresses these challenges in a structured way - with clear responsibilities, increased technical support and close communication.

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How DI Experts designs the hypercare phase

1. activate support structure

We implement a highly available support team immediately after the go-live: key users from specialist departments, integration specialists and IT support are ready to answer questions and solve problems. Everyone knows their role - from the triage desk to the incident owner.

2. monitoring and fault diagnosis

Automated monitoring dashboards show error patterns, performance drops or data inconsistencies live. DI Experts filters and prioritizes emerging issues so that critical errors are processed immediately - even outside regular business hours.

3. daily stand-ups during the first few weeks

Project managers, support and IT meet daily for a quick sync: What issues are open? What needs to be escalated? What quick fixes are possible? This regular coordination ensures fast response times, precise tracking and accountability.

4. communication with stakeholders

Transparency is essential. DI Experts regularly informs clients about progress and support analyses - in a proactive, motivating and confidence-building manner. At the same time, we coordinate updates, training and documentation adjustments with specialist departments.

5. transition to regular operation

After around 4-8 weeks, the transition to stable operation begins. We document lessons learned, implement permanent governance and support roles and hand over the system to your organization. At the same time, we plan rework, follow-up modules or automation - so that your system works sustainably.

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Your benefits with DI Experts

• Reliable use: Employees feel safe - and can work productively.
• Early troubleshooting: Small errors are stopped at an early stage.
• Responsibility & clarity: everyone knows who reacts when - role definition ensures smooth processes.
• Calm management & transparency: decision-makers remain informed and supported.
• Stable handover: Hypercare ends with a clear transition plan - to your internal support team.

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Conclusion

The hypercare phase is decisive for success after the launch. DI Experts accompanies you here with a lean but effective support setup, clear processes and structured communication. This ensures that your new system is supported right from the start - and not just technically, but also organizationally.